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Cork Airport Goes Digital To Improve Passenger Experience

24 February 2014

Cork Airport is first Irish Airport to launch Google Indoor Maps of Airport Terminal and launches new mobile App.

Cork Airport has launched two new digital initiatives to further improve passenger experience at the Airport. Cork Airport has become the first Irish Airport to make Google Indoor Maps available for all public areas of Cork Airport. The innovative service allows passengers to allowing take a virtual tour of the inside of the Cork Airport terminal building. In addition, Cork Airport has launched a new free iPhone and Android App that is the essential guide to the full range of services at the Airport. 

The Google Indoor Streetview feature, which uses over 840 stitched images, allows passengers to explore the check-in areas, departure and arrivals halls, shops and restaurants before they even get to the airport. Once they are inside the airport, passengers are able to instantly identify where they are and navigate their way around.

The new Cork Airport App, developed by Cork Airport  in tandem with Irish web design company FeedHenry, includes features such as live arrivals and departures information, car park booking, integrated maps and details of all of the retail and catering outlets within the terminal. The app also includes links to airport shopping services with all the latest offers from The Loop. It provides current weather details at Cork Airport, as well as live weather reports for all destinations.

Niall MacCarthy, Cork Airport Managing Director, said: “As part of Cork Airport’s ongoing commitment to providing world class customer service we are continually looking to innovate and improve the passenger experience. These latest technological developments will make it easier than ever for passengers travelling to and from Cork Airport.”

He continued, “These new digital initiatives are a reliable guide for all airport users whether they are frequent travellers or a first time visitor to Cork Airport. Cork Airport is delighted to be the first Irish Airport to offer Google Indoor Maps and we worked closely with Google to make these new mapping services as comprehensive and detailed as possible. Our new Cork Airport App has been designed to help make it easier to use the airport and provide our customers with an improved travel experience.”

The new digital initiatives come on foot of a €3milion redevelopment project by Cork Airport to improve passenger experience. The redevelopments included upgrading the baggage security screening system, introducing new screening technology for liquids and gels, upgrading the customer information desk and redeveloping the screening and airside vehicle access point used by General Aviation and Private Aircraft passengers.

The Cork Airport App is available to download free in the iTunes and Google Play store while the Google Indoor Map services can be accessed from desktop browsers, android and iOS smartphones, and tablets by logging on to the Google Maps website, the Google Maps app, or the Cork Airport website.



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